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Known Issues

Following issues are reported by users but can not be reproduced. This document aims to provide workarounds for these issues.

1. Quit Required

Description

When WhaleDown starts, there is a Quit Required dialog shown and can not do anything else. This issue may be caused by broken disk or computers' crashing.

Workaround

Deleting data files should work for this issue. Run the following command then restart WhaleDown.

cmd.exe
rmdir C:\Users\%USERPROFILE%\AppData\Local\com.whaledown.downloader\

2. Load License Failed

Description

When WhaleDown starts, there is a Load License Failed dialog shown. This issue may be caused by broken disk or computers' crashing.

Workaround

Deleting license fil should work for this issue. Run the following command then restart WhaleDown.

cmd.exe
del C:\Users\%USERPROFILE%\AppData\Local\com.whaledown.downloader\license